Online Medix employs a structured process for handling patient inquiries about treatment options that are offered by health-care providers. This process ensures that treatments are offered to suitable patients in a quick manner, while maintaining a high standard of care. Health-care providers are offered supporting systems and tools to manage their work-flow and keep up-to-date information regarding each inquiry.
Following are the principal steps of the inquiry management process:
- Interested patients reach Online Medix developed web assests and fill out an inquiry form.
- Patient inquiries are automatically entered to the patient care system.
- Health-care provider's (HCP) coordinators are notified about new patient inquiries.
- Patient initial suitability to the treatment in evaluated based on the patient profile and qualification factors.
- Patient receives an update email or phone call shortly following the inquiry.
- Suitable patients are further communicated by HCP to provide more information to the medical team.
- HCP's medical team decides about patient acceptance for treatment.
- HCP's coordinators coordinate with the patient the treatment terms.
- Patient arrives to the HCP's treatment facility.
- Final medical evaluation and treatment decision is done by the HCP medical team.
- Patient is treated according to the treatment terms and the updated medical evaluation.